Who are we looking for?

The Call Coordinator must understand that to run effectively and efficiently, a Market Center must tend to its associates’ needs in such a way

that they (the associates) are receiving the expected level of service and remain satisfied with the level of service provided by the Market

Center.

The Call Coordinator will be responsible for the appearance of the Market Center common areas. They will ensure the office is neat and

prepared for business. The Call Coordinator will need to have a relationship-based attitude as a result of the associate being the customer with

an understanding that the agent associates will seek them because the associate likes the individual and are swayed by enthusiasm.

The Call Coordinator acts as the Director of First Impressions for the Market Center. They will greet everyone with a smile and warmth as they

enter the office. They will be as helpful as possible without neglecting the phones.

The Call Coordinator will assist in the management of the office by providing support and feedback to the OP, MCA, AMCA and Team Leader

on all matters affecting the productivity and operation of the Market Center.

What will you do?

These are the standards a well-above-average performer will maintain or exceed:

• Answer phone properly with warmth and friendliness
• Greet everyone with a smile—be positive and cheerful
• Assist management team
• Help to share Market Center value story.

Essential duties and responsibilities

• Punctuality, Answer the phone correctly, properly route phone calls
• Greet everyone in a positive manner, Proactive, positive attitude
• Assist management team
• Receive and sort mail and deliveries
• Maintain appearance of reception area
• Assist with all Market Center events, not limited to RED Day, training events, food drives, BOLD lunch coordination, weekly setup when in Market Center, and many other activities throughout the year.
• Willing and able to embrace new technology, master it, and teach it to others.
• Maintain website & social media platforms
• Assist with marketing new listings & promoting events, etc. on social media platforms.

Communications/Interactions

• Sales Associates – daily
• Operating Principal, Team Leader, MCA & staff – daily

Management responsibilities

• None

Knowledge/Skills

• Positive attitude
• Great verbal, written, note taking, communication and follow-up skills, bilingual Spanish
• Neat, clean, professional appearance and organizational skills
• Associate College Degree graduate
• Phone skills and experience
• People skills and experience
• Computer skills

IMPORTANT INSTRUCTION: If you're interested, please send me a private message, and I will then provide you with the next step in applying for the position.

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: No less than 42.5 per week

Benefits:

• Paid time off

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Application Question(s):

• IMPORTANT INSTRUCTION: If you're interested, please send me a private message, and I will then provide you with the next step in applying for the position.

Work Location: In person